AUSTIN, Texas — AUSTIN — Internet service provider Spectrum has cut off access to its most popular web hosting service for violating its terms of service, according to documents provided by Spectrum’s parent company.
Spectrum says it’s removing its services from Google’s popular web browser, Chrome, due to the service’s blocking of some popular content and throttling of the amount of data a site can access.
Spectrum, which has a large, fast-growing and profitable internet service business in Texas, said in a statement that it is notifying users of the change to allow for faster service for Google and other services.
Spectrum, which is owned by Comcast Corp., says it has not received any formal complaints from users.
The company said it was aware of a complaint from a customer in which it says it “failed to remove its service” from Google and that it would respond.
Google says Spectrum blocked access to a Google Chrome browser because it was not allowed to reach the internet.
Google has made some major changes to its advertising practices in recent years, including changing how the search engine generates revenue from users’ browsing behavior.
Google has said it is committed to a free and open internet, which some critics have said is at odds with the internet providers business model.
Google also recently moved to increase the speed of its web search results, which include slowing down sites that slow down traffic.