Gainesville, FL (AP) Verizon internet services lost nearly one-third of its network capacity in the fourth quarter of 2016, with the loss accounting for about 10 percent of the company’s total internet traffic.
Verizon Internet lost a total of 3.2 gigabits of internet capacity in 2016.
That loss was more than double the loss in the previous year.
The losses were primarily attributable to loss of internet traffic to AT&T, which reported the losses on Wednesday.
Verizon Internet services lost 5.9 gigabets of capacity in all of 2016.
The loss was a larger percentage of the overall network than in 2015.
Verizon also lost 1.3 gigabet of capacity for each of the last three quarters.
It reported its losses of 1.4 gigabete in the first quarter and 1.2 billion in the second quarter.
Verified Verizon customers were the largest group of customers in the loss, but Verizon said it also lost more than 500 million internet connections in 2016, more than any other U.S. company.
The company said it has not yet disclosed how many of those connections are due to its failure to provide service.
The loss was particularly concerning because Verizon has a strong reputation for its reliability, but its Internet performance was also in the lower half of competitors’ networks.
Verizon’s performance in the past two quarters has been among the best of the major U.N. telecommunications companies.
The company said in a statement that it has fixed the problems that resulted in the third quarter loss, which was a result of an upgrade of its existing infrastructure and continued investments in its network.
Verizon said the upgrades were critical to the company.
Verision has had problems with data congestion and customer service in the years since the rollout of its high-speed internet service in 2005.